Upwork General Management

Six Sigma Green Belt Certification 2016

1. Analysis can be done in which of the following ways?

Answers:

  1. By analyzing the data collected
  2. By analyzing the process through process maps
  3. By analyzing the problems listed
  4. By analyzing the voice of the customer

2. Which of the following are the objectives of the Improve Phase?

Answers:

  1. Generating a number of plausible solutions
  2. Selecting the best solutions that would improve the process
  3. Measuring the process capability
  4. Quantifying the opportunity for the project

3. Point out the symbol that represents variability in a process in Six Sigma, from the given figure:

Answers:

  1. 1
  2. 2
  3. 3
  4. 4

4. What is the main purpose of brainstorming?

Answers:

  1. Brainstroming acts as a solution-finder
  2. Brainstorming is used to keep all the solution-seekers indulged in searching the solution
  3. Brainstorming helps the data-collectors in collecting the required data
  4. Brainstroming acts as a tool for idea collection

5. Which tool is used to depict the changes that occur in one set of variables while changing the values of the other set of variables?

Answers:

  1. Risk Priority Number
  2. HiroHotu
  3. Poka Yoke
  4. Scatter Diagram

6. A table shows the comparison of survey results obtained from existing and new process. Which method should be employed to determine the effect of the new process on customer satisfaction?

Answers:

  1. Pareto Analysis
  2. Process Map
  3. T-Test
  4. Chi-Square Test

7. ________ is a statistical method to define how much variation exists in a set of data.

Answers:

  1. Variance
  2. Standard Deviation
  3. Mean
  4. Average

8. Which control chart deals with the proportion or fraction of defective products?

Answers:

  1. C-Charts
  2. P-Charts
  3. U-Charts
  4. Gantt Chart

9. Which of the following is used to implement process control to ensure that the same problems do not recur?

Answers:

  1. Activity Chart
  2. Control Plan
  3. Project Management Summary
  4. Statistical Process Controls

10. Which of the following is used to eliminate an identified problem by proposing appropriate solutions?

Answers:

  1. Risk Priority Number
  2. Poka Yoke
  3. Corrective Action Metrics
  4. Gantt chart

11. A/An _________ chart plots the probability of a certain event occurring at different places within a given time period.

Answers:

  1. X-bar
  2. attribute
  3. run
  4. probability

12. ___________ are constructed from the frequency table.

Answers:

  1. Process Maps
  2. Flowcharts
  3. Histograms
  4. Trend charts

13. A systematic process to identify the needs of the customers is known as:

Answers:

  1. Process Decision Program Chart
  2. Quality Function Deployment
  3. Pareto Analysis
  4. Gantt Analysis

14. The process capability index, denoted as ‘Cp’, is preferred when:

Answers:

  1. Cp>1
  2. Cp<1
  3. Cp=1
  4. None of the above

15. Which of the following tools is used while illustrating a process map?

Answers:

  1. Flowcharts
  2. Barcharts
  3. Runcharts
  4. Piecharts

16. Which was the first company to implement Six Sigma methodology?

Answers:

  1. General electric
  2. Honeywell
  3. Motorola
  4. Cannon

17. ___________ charts are used to display different trends in data over time.

Answers:

  1. Affinity
  2. Pareto
  3. Matrix
  4. Run

18. Which of the following is the best definition for Define phase?

Answers:

  1. The Define Phase comprises of base lining and benchmarking the process that needs improvement
  2. The Define phase invloves mentioning of the various mathematical definitions
  3. The Define phase defines the present state of the company
  4. The Define phase involves defining the standards followed by other companies

19. The product attributes which delight the customer and lead to high levels of satisfaction are ________, but do not cause any dissatisfaction if the product lacks this feature.

Answers:

  1. Performance
  2. Threshold
  3. Linear
  4. Delighters

20. A/An ____ shaped matrix can relate one set of elements with itself.

Answers:

  1. T
  2. L
  3. Y
  4. X

21. The process of calculating the total expected costs versus the total expected benefits of the actions that are performed, to choose the most profitable options is known as____________.

Answers:

  1. Experimental Design
  2. Design of Experiments
  3. Cost-benefit Analysis
  4. Contingency Planning

22. For any company to reach a ‘level 6’ sigma, there should only be _______ defects per 1 million processes or opportunities.

Answers:

  1. 1
  2. 2.2
  3. zero
  4. 3.4

23. Six Sigma is used to measure the ___________ of a company.

Answers:

  1. performance
  2. feasibility of projects
  3. growth rate
  4. processes

24. Why is the term “Voice of the Customer” in Six Sigma methodology used?

Answers:

  1. To know the customers involved in the project
  2. To get feedback from the customers
  3. To know the stakeholders involved in the project
  4. To define the needs of the customer

25. The fishbone diagram is used to identify the _______ variables that are causing problems.

Answers:

  1. input
  2. output
  3. continuous
  4. discrete

26. ___________ is a kind of control chart that is used to display process performance over time. It is also used for interpreting the trends that occur in the data.

Answers:

  1. Scatter Diagram
  2. Run Chart
  3. Poka Yoke
  4. Gantt Chart

27. Which of the following is not a tool used in the open-narrow-close approach?

Answers:

  1. Clarification
  2. Duplication
  3. Multi-voting
  4. Pareto Analysis

28. Which of the following steps are used to quantify an oppurtunity in the analyze phase?

Answers:

  1. Determining the performance gap
  2. Redefining the problem statement
  3. Looking at the cost of poor quality
  4. Only a,b
  5. a,b,c
  6. Only a,c

29. Which of the following is one of the fastest methods of arriving at the root cause of any problem?

Answers:

  1. Process Map
  2. Process Analysis
  3. Sub Process Mapping
  4. Synopsis of Analysis Table

30. What is monitored by the Process Management Chart?

Answers:

  1. Process improvements
  2. Feedback system
  3. Process standardization
  4. Critical process outputs

31. Which of the following is used to compare opposites, actions, consequences and different points of view?

Answers:

  1. Bar Diagram
  2. Scatter Diagram
  3. Pareto Diagram
  4. Force Field Diagram

32. Which of the following is a tool used to determine how precise the collected data are, or how precisely the survey measures the true feelings of the whole population?

Answers:

  1. Sample Survey
  2. Margin of Error
  3. Questionnaires
  4. Brainstorming

33. The Kano model of customer satisfaction depicts the relationship between:

Answers:

  1. customer satisfaction and quantity
  2. customer satisfaction and time
  3. customer satisfaction and quality
  4. customer satisfaction and money

34. What is the main objective of Analyze Phase?

Answers:

  1. To define the project at hand
  2. To arrive at the root cause of the problem
  3. To estimate the cash flow of the project
  4. To offer a viable solution to the problem

35. This plan states the critical parameters that require corrective action. It also contains restorative actions for known causes to problems that might surface. What is it called?

Answers:

  1. Response Plan
  2. Process Control Plan
  3. Critical process outputs
  4. Risk Priority Number

36. Which of the following statements is false about SIPOC?

Answers:

  1. SIPOC stands for Supplier, Input, Process, Output, Customer
  2. SIPOC diagrams are used to define the sub-processes in a business process
  3. Various examples of SIPOC software tools are iGrafx, SigmaFlow, etc
  4. SIPOC does not define the customer’s requirements

37. Statistical Process Control is a method of _________, ________ and _________ a process through statistical analysis.

Answers:

  1. monitoring, controlling, improving
  2. monitoring, defining, solving
  3. monitoring, improving, solving
  4. monitoring, defining, controlling

38. The Japanese name for Error-proofing is___________

Answers:

  1. Poka Yoke
  2. O shin
  3. HiroHotu
  4. Hara Kiri

39. Which of the following statements is true about Multivoting?

Answers:

  1. Multivoting allows the ranking of options
  2. Multivoting helps choose the options for further analysis
  3. Multivoting places the ideas found out in a structured order
  4. Multivoting is a tool for statistical process control

40. Arrange the Six Sigma methodology in chronological order:

Answers:

  1. Define, Analyze, Measure, Improve, Control
  2. Define, Measure, Improve, Control, Analyze
  3. Define, Analyze, Control, Measure, Improve
  4. Define, Measure, Analyze, Improve, Control

41. What does the Diamond symbol in flowcharts depict?

Answers:

  1. Start of the process
  2. Process flow
  3. Inputs of the process
  4. Decision point

42. Six Sigma process is implemented by organizations to reduce __________.

Answers:

    1. defects in their processes
    2. costs of poor quality
    3. infrastructure defects
    4. process improvements
    5. employees

 

43. Failure modes are ranked by using the RPN. What does RPN stand for?

Answers:

      1. Risk Priority Notice
      2. Revenue Priority Notice
      3. Risk Priority Number
      4. Revenue Priority Number

44. A flowchart is a _________ representation of the flow in a process.

Answers:

      1. mathematical
      2. tabular
      3. pictorial
      4. none of the above

45. What defines the range of output which the process must meet, also known as specification range?

Answers:

      1. Corrective Action Metrics
      2. Control charts
      3. Difference between USL and LSL
      4. Critical Process Outputs

46. Why are affinity diagrams used?

Answers:

      1. To represent the ideas that are liked by all the solution-seekers
      2. To represent the brainstormed ideas
      3. To represent the data that is troublesome
      4. All of the above

47. What are Gantt Charts used for?

Answers:

      1. To keep track of the time frame of a project
      2. To keep track of the expenditure of a project
      3. To keep track of the man power used for a project
      4. To keep track of the resources utilized for a project

48. Which is the tool that helps in identifying every potential failure mode of a process or a product?

Answers:

      1. FMEA
      2. RPN
      3. PDPC
      4. SPC

49. C-charts, P-charts and U-charts are types of _________ control charts.

      1. Answers:
      2. attribute
      3. variable
      4. trend
      5. pareto

50. Which tool is used to identify the relevant factors of a process improvement project before work begins?

Answers:

      1. Pareto Diagram
      2. Bar Chart
      3. Histogram
      4. SIPOC

51. A _____________ is an important tool for establishing performance objectives.

Answers:

      1. Bar Chart
      2. Histogram
      3. Process Map
      4. Trend chart

52. The _______ chart monitors the process location over time, based on the average of a series of observations, called a subgroup.

Answers:

  1. attribute
  2. X-bar
  3. trend
  4. histogram

53. In a scatter diagram, what kind of correlation is indicated when almost all the points fall along an imaginary straight line with either a positive or negative slope?

Answers:

      1. Strong correlation
      2. Moderate correlation
      3. No correlation
      4. None of the above

54. A graphical tool usually employed to help recognize opportunities for improvement is known as:

Answers:

      1. Bar Chart
      2. Pareto Analysis
      3. Process Map
      4. ANOVA

55. The main purpose of preparing a Project Charter in the Define phase is ______________.

Answers:

      1. to list the vital features of the project
      2. to mention the date of completion of the project
      3. to list the customers involved in the project
      4. None of the above

56. Which of the following statements is true about Analyze phase?

Answers:

      1. In the Analyze phase, all the processes are re-defined
      2. In the Analyze phase, all the processes that are yet to be completed are analyzed and the steps to be followed to complete the processes are written in a step-wise manner
      3. In the Analyze phase, the gaps between current process performance and the business goals are identified
      4. None of the above

57. ___________ is an instrument which assists the team to prioritize the root causes.

Answers:

      1. Multivoting
      2. Five Why Diagram
      3. Scatter Diagram
      4. Hypothesis Testing

58. ____________ defines all possible failures and their effects on a system.

Answers:

      1. FMEA
      2. PDPC
      3. ANOVA
      4. Control chart

59. Defects Per Unit (DPU) is defined as:

Answers:

      1. A measurement of the average number of units showing a single defect
      2. A measurement of the average number of defects in a single unit
      3. A measurement of the total number of defects in a single unit
      4. A measurement of the total number of units showing a single defect

60. _______ data cannot be broken down into smaller units.

Answers:

      1. Attribute
      2. Continuous
      3. Quantitative
      4. Qualitative

61. Which of the following belongs to hierarchical diagrams?

Answers:

      1. Sequence Diagram
      2. Cause and Effect Diagrams
      3. Scatter Diagram
      4. Bubble Chart

62. Prioritization matrices are a combination of:

Answers:

      1. Affinity Chart and Matrix Chart
      2. Pareto Chart and Tree Diagram
      3. Tree Diagram and Matrix Chart
      4. Tree Diagram and Affinity Chart

63. Which of the following is used to control the critical process inputs?

Answers:

      1. Critical process outputs
      2. Process Control Plan
      3. Feedback system
      4. Statistical Process Controls

64. The analysis by an Interrelationship Diagram helps in making a distinction between:

Answers:

      1. elements which are unwanted in the project and those which are necessary for the project
      2. elements which operate as the root cause and those which are the outcomes of the root cause
      3. elements which are continuous in nature and those which are discrete in nature
      4. All of the above

65. CTQ means:

Answers:

    1. Customer-Time-Quality
    2. Critical-Time-Quality
    3. Critical-to-Quality
    4. Customer-Time-Quantity

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